Got a pension question? Our help is impartial and free to use. Get in touch online or over the phone on 0800 011 3797

Pension problems

Sometimes things go wrong, or you have questions about how pensions work. That’s why we’ve created this section.

We'll help you deal with pension issues if you're coping with divorce, debts, a death, or if you can’t find a pension. 

This is also the place to be if you need to make a complaint, or find out what happens if your employer goes bust and how your pension is kept safe.

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We’re by your side the whole way

One of our pension specialists will be happy to answer your questions. Our help is free.

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Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free,
impartial help for all your money and pension choices.
Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free,
impartial help for all your money and pension choices.
Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free,
impartial help for all your money and pension choices.
Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
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Hours
  • Mon – Fri:9am–5pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone
Hours
  • Mon – Fri:8am–6pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using web chat
Hours
  • Mon – Fri:9am–6pm inc 23, 29 and 30 Dec <a href="#">link</a>
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022
Talk to us live for money guidance using web chat
Hours
  • Mon – Fri:8am–6pm inc 23, 29 and 30 Dec
  • Sat:8am–3pm inc 23, 29 and 30 Dec
  • Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022
Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

Talk to us for money guidance using our web form

We aim to respond within 5 working days

Talk to us live for money guidance using WhatsApp

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For help sorting out your debts, credit questions or pensions guidance. For everything else please contact us via Webchat or Telephone.